top of page

Delivery & Returns

It is most important to us at Marc Ella to protect your privacy.

​

WHAT IS THIS PRIVACY POLICY FOR

​

This privacy policy is for this website marc-ella.co.uk and served by Marc Ella Limited and governs the privacy of its users who choose to use it.

​

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

​

This privacy protection section communicates how, when, and why we gather information about our customers and what we do with it.

​

This Privacy Policy does not apply to other websites to which we link. You agree that your use of the Site signifies your assent to this Privacy Policy. If you do not agree with this Privacy Policy, you are not authorized to use this Site.

​

INFORMATION COLLECTED

​

If you subscribe to Marc Ella Limited and/or place an order through marc-ella.co.uk, we will ask you for your name, e-mail address, shipping address, telephone number, credit card and beauty profile information. We use this information to process and fulfill your order and to notify you of your order status. All archived credit card information is maintained in a secure and safe environment. Telephone numbers and e-mail addresses are used to contact you regarding your order. Marc Ella Limited will never sell, rent or share your personal information, including your e-mail address, with any third parties for marketing purposes without your express permission. If you decide to save your order information you will be creating an account that includes a personal password. Please safeguard your password and other personal information. You may be liable for unauthorized use of our web site, as well as have your private information used by others. In addition, we automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies. Most browsers can be set to prevent cookies or to notify you when one is being placed. However, cookies are necessary to access the Site.

 

HOW WE USE YOUR INFORMATION

​

We will not share or disclose your information to anyone except as described in this Privacy Policy. We use personally identifiable information in order to give you a more enjoyable convenient shopping experience and to help us identify and/or provide information, products or services that may be of interest to you. We use your personally identifiable information to support and enhance your use of the Site and its features, including without limitation: fulfilling your order; providing customer service; tracking email invitations you send; and otherwise supporting your use of the Site. We may also track your past purchases to provide you with a personalized profile of your shopping history. In addition, we may notify you about new services or special promotional programs, or send you offers or information.

​

In connection with their performance of services to maintain and operate the Site and certain features on the Site, certain trusted third parties may be permitted to access your information. For example, we may use third parties to host the Site; operate various features available on the Site; send emails; analyze data; provide search results and links and assist in fulfilling your orders.

​

We may transfer personally identifiable information as an asset in connection with a proposed or actual merger or sale (including any transfers made as part of an insolvency or bankruptcy proceeding) involving all or part of our business or as part of a corporate reorganization, stock sale or other change in control. In such a circumstance the Transferee would be bound by the terms of this privacy policy.

​

We reserve the right to disclose information in order to comply with a subpoena, court order, administrative or governmental order, or any other requirement of law, or when we, in our sole discretion, believe it is necessary in order to protect our rights or the rights of others, to prevent harm to persons or property, to fight fraud and credit risk reduction.

We use non-personally identifiable information in the aggregate, so that we can improve the Site and for business and administrative purposes. We may also use or share with third parties for any purpose aggregated data that contains no personally identifiable information.

If you submit your email address to be added to a mailing list, we will use the email address for the sole purpose of sending you announcements, special offers from Marc Ella Limited and other partners along with site updates. Each email we send will contain information on how to unsubscribe from our mailing list. You can also unsubscribe by sending an email to hello@marc-ella.co.uk

​

We use your feedback to improve our site and our organization. If you choose to provide information about yourself using a feedback or email form on our Web site, we will not use the information for any purpose other than to respond to your inquiry or to act on your suggestion or comment. We will not share your information with others except with your permission or upon your request.

​

Comments you voluntarily post on public forums such as our blog will, of course, be displayed publicly along with the name you submit and the time at which you submitted the comment.

If you elect to use our referral services for informing a friend about our site, we ask you for the friend’s name and email address. Marc Ella Limited will automatically send the friend a one-time email inviting them to visit the site. Marc Ella Limited stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program. The friend may contact Marc Ella Limited at to request the removal of this information from our database.

​

HOW WE PROTECT YOUR INFORMATION

​

We are committed to protecting the information we receive from you. We follow reasonable technical and management practices to help protect the confidentiality, security and integrity of data stored on our system. While no computer system is completely secure, we believe the measures we have implemented reduce the likelihood of security problems to a level appropriate to the type of data involved.

We use Stripe’s third-party payment system to store and secure your payment information and execute transactions securely. We do not store any of your payment data on our servers. If you have any questions regarding your payment data, please email hello@marc-ella.co.uk

​

LINKS TO OTHER WEBSITES

​

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

​

CONTROLLING YOUR PERSONAL INFORMATION

​

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes

  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at hello@marc-ella.co.uk.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

​

HOW WE USE COOKIES

​

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

​

OUR COOKIES HELP US TO:

​

  •  Make our website work as you would expect

  • Save you having to login every time you visit the site

  • Remember your settings during and between visits

  • Improve the speed/security of the site

  • Allow you to share pages with social networks like Facebook

  • Personalise our site to you, to help you get what you need faster

  • Continuously improve our website for you

  • Make our marketing more efficient
     

WE DO NOT USE COOKIES TO:
 

  •  Collect any personally identifiable information (without your express permission)

  • Collect any sensitive information (without your express permission)

  • Pass personally identifiable data to third parties
     

GRANTING US PERMISSION TO USE COOKIES
 

If the settings on your software that you are using to view this website (your browser) are adjusted to accept cookies we take this, and your continued use of our website, to mean that you are fine with this. Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect.
 

WE USE COOKIES TO MAKE OUR WEBSITE WORK INCLUDING:
 

  • Making our shopping basket and checkout work

  • Determining if you are logged in or not

  • Remembering your search settings

  • Showing you which pages you have recently visited

  • Tailoring content to your needs

  • Remembering your preferences such as layout and geographical preferences

  • There is no way to prevent these cookies being set other than to not use our site.
     

We also use Google Analytics cookies to collect information about how visitors use this site and if issues are encountered (such as broken links). Google analytics stores information about what pages you visit, how long you were on the site, how you got here and what you click on. We do not store your personal information so this information cannot be used to identify who you are. We do not allow Google to use or share our data.
 

To opt out of being tracked by Google Analytics across all websites go to visit http://tools.google.com/dlpage/gaoptout
 

CHILDREN’S PRIVACY AND PARENTAL CONTROLS
 

We do not solicit any personal information from children. If you are not 18 or older, you are not authorized to use the Site. Parents should be aware that there are parental control tools available online that you can use to prevent your children from submitting information online without parental permission or from accessing material that is harmful to minors.

 

PRIVACY POLICY CHANGES

​

If we decide to change our Privacy Policy for the Site, we will post the revised Privacy Policy here so that you will always know what information we gather, how we might use that information and whether we may disclose it to anyone. Your continued use of the Site indicates your assent to the Privacy Policy as posted.

If you have any questions about the Marc Ella Limited privacy policies please contact us at:

​

Marc Ella Limited
Dalton House
60 Windsor Avenue
London
England
SW19 2RR

​

​

​

bottom of page